1. How long will it take for my goods to arrive? 

– Goods are despatched the next working day. Delivery can vary from 1 – 4 working days. We aim to have the parcels delivered the next day, but there can be delays, and at instances can take a longer time. 

2. What if my parcel is damaged on arrival? 

– If your parcel is damaged, please let us know and send us images. The carrier’s policies are such that no parcel will be delivered damaged. But please send us an image and your order details, we will look into the matter. 

4. Can I track my order?

Yes, you will be provided a tracking number that you can use to track your package online.

5. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that the delivery time may vary depending on the destination country. Get in touch with us via [email protected]. 

6. What if I am not home to receive my package?

If you are not home to receive your package, the delivery carrier will usually leave a delivery notice, and you can arrange for a redelivery or pick up your package at a designated location.

7. What if my package is damaged during shipping?

If your package is damaged during shipping, please contact us immediately with the images of damaged goods within a day or two. We will contact the carrier and look into the matter and assist you replacing or refunding your order.

8.Can I change my shipping address after I have placed my order?

If your order has not shipped yet, we may be able to change the shipping address for you. Please contact us as soon as possible if you need to change your shipping address via [email protected].

9. What if my order is lost during shipping?

We monitor every order on a daily basis. If your order is lost during shipping, we will inform you immediately, and we will contact the carrier and look into the matter and assist you replacing or refunding your order.

10. What if I have other questions or concerns about shipping?

If you have any other questions or concerns about shipping, please contact us, and our customer service team will be happy to assist you.

11. How can I contact you for more information or assistance?

You can contact us through the CONTACT US form on our website CoirProducts.co.uk, email [email protected] or phone + 44 7383 119479. Our customer service team is available to assist you with any questions or concerns you may have.