1. Cancellation rights
1.1 Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
1.2 Should you wish to cancel your order, you can use the cancellation form provided at the end of these terms and conditions, or alternatively you can notify us by any other clear statement.
1.3 You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made to order)
1.4 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery (after 4 hours of placing order), you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
1.5 Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your credit or debit card within 14 calendar days.
1.6 We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation)
2. Cancellation by us
2.1 We reserve the right not to process your order if:
2.1.1 We have insufficient stock to deliver the goods you have ordered;
2.1.2 We do not deliver to your area; or
2.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
2.2 If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.
3. If there is a problem with the goods
3.1 If you have any questions or complaints about the goods please contact us. You can do so at [email protected], giving your order number/invoice number.
3.2 We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).
3.3 If you wish to exercise your legal rights to reject goods which do not conform with the Act you must post them back to us, or allow us to collect them from you.
3.4 For defective or damaged products, please contact us via email [email protected] (with relevant photographs/video) to arrange a refund or exchange as well as fill out our customer return form – www.coirproducts.co.uk/cancel-order.
Please note you will have to return the products and you will be responsible for all return shipping charges which will be refunded later if you are eligible for a cash return or exchange, 2nd class royal mail signed for should be used when returning products.
4.1 Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery (in accordance with clause 11), we will provide you with a full refund.
4.2 We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.
4.3 Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, crop yield, lost revenues or business interruption.
4.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
4.5 Due to the natural nature of the products and properties, there can be slight variation of the product specifications.
4.6 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You have certain rights as a consumer including legal rights (e.g. under the Act) relating to faulty and/or misdescribed goods.
5. Gift vouchers
* Gift vouchers are non-refundable and are valid for a single transaction only. Order cancellation form: www.coirproducts.co.uk/cancel-order