Terms & Conditions

These Terms and Conditions (“Terms”) govern and form the entire basis of all contracts for the sale and supply of goods by CoirProducts.co.uk (the “Company”) to any purchaser (the “Customer”), whether acting as a consumer or in the course of business.

These Terms shall apply to the exclusion of any other terms, including any terms which the Customer seeks to impose or incorporate, or which are implied by law (to the fullest extent permitted), trade, custom, practice or course of dealing.

1. DEFINITIONS AND INTERPRETATION

“Goods” means all gardening, horticultural and related products supplied.
“Customer” means any consumer or business purchaser.
“Contract” means any agreement incorporating these Terms.

Interpretation:
(a) References to statutes include amendments;
(b) Words include singular/plural;
(c) “Including” means without limitation;
(d) Headings do not affect interpretation.

2. BASIS OF CONTRACT

2.1 Orders constitute an offer.
2.2 Acceptance occurs upon dispatch or written confirmation.
2.3 These Terms override all other terms.
2.4 No variation is binding unless agreed in writing.
2.5 The Customer confirms no reliance on external representations.

3.PRODUCT INFORMATION AND NATURAL VARIATION

3.1 Goods are natural and horticultural products.
3.2 Variations may occur in:

• moisture content
• texture
• expansion volume
• nutrient levels
• colour and composition
  3.3 Such variations shall not constitute defect or misdescription.

3.4 Images and descriptions are illustrative only.

4. HORTICULTURAL PERFORMANCE DISCLAIMER

4.1 The Company gives no guarantee of:
(a) seed germination;
(b) plant growth;
(c) crop yield;
(d) disease resistance.

4.2 Performance depends on:

• watering practices
• nutrient use
• climate conditions
• user handling

4.3 The Customer accepts all horticultural risk.

5. USE AND STORAGE

5.1 Goods must be stored correctly (dry, ventilated conditions).
5.2 Improper storage voids liability.
5.3 Customer responsible for correct use and application.

6. DELIVERY AND RISK

6.1 Estimated delivery times for Mainland UK orders are typically between 2–10 working days unless otherwise stated.
6.2 All delivery timeframes provided by the Company are estimates only and are not guaranteed.
6.3 Time shall not be of the essence in relation to delivery.
6.4 Delivery times may vary due to factors outside the Company’s reasonable control, including but not limited to courier delays, adverse weather conditions, supply chain disruption, operational requirements, peak seasonal demand, or failed delivery attempts.
6.5 The Company shall not be liable for delays in delivery caused by third-party couriers or circumstances beyond its reasonable control.
6.6 Risk in the goods shall pass to the customer upon delivery.

7. TITLE

Ownership transfers only upon full payment.
Company reserves right to recover unpaid goods.

8. INSPECTION AND CLAIMS

8.1 Goods must be inspected within 48 hours.
8.2 Claims must be submitted within 5 working days.
8.3 Evidence (photos/videos) required.
8.4 Failure constitutes acceptance.

9.CONSUMER RIGHTS

9.1 Consumers have statutory rights under UK law.
9.2 14-day cancellation rights apply.
9.3 Goods must be unused and in original packaging.

10. RETURNS AND REFUNDS

10.1 Returns must be authorised.
10.2 Customer responsible for return shipping unless faulty.
10.3 Refunds processed within 14 days of receipt.
10.4 Deductions may apply for used/damaged goods.

11. NON-RETURNABLE ITEMS

Includes:

• opened compost or coir
• hydrated bricks/discs
• perishable goods
• planted items

12. BUSINESS CUSTOMERS

12.1 Returns discretionary unless defective.
12.2 Restocking charges may apply.
12.3 No liability for commercial losses including crop failure.

13. FRAUD AND CHARGEBACK PROTECTION

13.1 Company may refuse claims where misuse or fraud suspected.
13.2 Evidence required for all claims.
13.3 Company may challenge chargebacks and recover costs.

14. LIMITATION OF LIABILITY

14.1 Liability limited to value of Goods.
14.2 No liability for:

• plant failure
• crop loss
• business interruption
• indirect loss
  14.3 Nothing excludes liability for death/personal injury caused by negligence.

15. INDEMNITY

Customer indemnifies Company against claims arising from misuse, improper application, or resale.

16. FORCE MAJEURE

No liability for events beyond reasonable control.

17. DATA PROTECTION

Processed in accordance with UK GDPR.

18. ENTIRE AGREEMENT

These Terms constitute the entire agreement and exclude reliance on external statements.

19. SEVERABILITY

Invalid provisions do not affect remaining Terms.

20. GOVERNING LAW

England & Wales jurisdiction applies.